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Thread Statistics | Show CCP posts - 20 post(s) |
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CCP Maxwell
C C P
C C P Alliance
77
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Posted - 2015.10.27 10:04:25 -
[1] - Quote
mulletmaster wrote:evelaucher.exe - system error
the program can't start because QT5Concurrent.dll is missing from the computer.
this file was deleted by norton security due too 'suspicious behavior detected' updater.exe
windows 10
most recent Norton security
Thanks for the info.
We have already contacted Norton, and hopefully this should be fixed shortly on their end.
CCP Maxwell - QA Engineer - Team RnB
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CCP Maxwell
C C P
C C P Alliance
77
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Posted - 2015.10.28 09:35:10 -
[2] - Quote
Random McNally wrote:Hello Launcher people!!
I have encountered what could be a bug. I tried to use the launcher and an update was necessary but the launcher quit out before downloading it. When I tried to fire the launcher up again, it gave me this warning...
C:\EVE\Launcher\Qt5WebEngineCore.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
So, i've tried to redownload the launcher and it will not let me since the launcher is already in its designated place and has no repair feature.
Suggestions?
Late Edit: I can launch through the bin exe file, but I get the error whenever I try to use the launcher.
We have seen previous reports about VirusScanners flagging this files as malware. If you have a virus scanner on your machine, you may want to white-list the EVE/Launcher folder, along with your shared cache folder (you will find the location under settings->shared cache settings)
CCP Maxwell - QA Engineer - Team RnB
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CCP Maxwell
C C P
C C P Alliance
77
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Posted - 2015.11.03 13:27:41 -
[3] - Quote
Freedom7 wrote:I had the same issue as above "Launcher reports there are 12,291 players on line" but the servers were off line for the update.
Ok just tried it again and the launcher has updated the server status to VIP MODE 12 players connected.
Apart from this today I have not had any running issues with the new launcher
Windows 10 Pro 64bit.
We are aware of this issue. We hope to get this fixed soon.
CCP Maxwell - QA Engineer - Team RnB
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CCP Maxwell
C C P
C C P Alliance
78
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Posted - 2015.11.13 11:24:17 -
[4] - Quote
Jackyla Terokkar wrote:Evening all,
I wonder if anyone else has had trouble with the automatic updater of the new launcher.
My Symantec Norton Internet Security gives an alert during the automatic update.
Norton says (translated by me) :
Suspected behaviour detected: updater.exe
SONAR.Heuristic.120
After this message the launcher-executable did no longer exist.
As a FYI I will include the detailed Norton-log (sorry , a lot is in dutch)
Kind regards Jackyla
PS. I also tried doing a new install of the Beta-launcher; I got the same message at that time.
Bestandsnaam: updater.exe
Naam van bedreiging: SONAR.Heuristic.120
Volledig pad: Niet beschikbaar
____________________________
Op computers sinds-á
9-11-2015 om 12:39:25
Laatst gebruikt-á
9-11-2015 om 12:39:25
Opstartitem-á
Nee
Gestart-á
Ja
SONAR-beveiliging controleert op verdachte programma-activiteiten op uw computer.
____________________________
updater.exe Naam van bedreiging: SONAR.Heuristic.120
Zoeken
Erg weinig gebruikers
Minder dan 5 gebruikers in de Norton Community hebben dit bestand gebruikt.
Erg nieuw
Dit bestand is minder dan 1 week geleden -á-ágeleden uitgebracht.
Hoog
Dit bestand heeft een hoog risico.
____________________________
Bron: externe media
Bronbestand:
evelauncher.exe
Bestand gemaakt:
updater.exe
Bestand gemaakt:
evelauncher.exe
Bestand gemaakt:
updater.exe
____________________________
Bestandsacties
Bestand: d:\ccp\eve\sharedcache\ updater.exe Bedreiging verwijderd
Bestand: d:\eve\launcher\ evelauncher.exe Bedreiging verwijderd
____________________________
Acties van systeeminstellingen
Gebeurtenis: start van proces (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:7380) Geen actie ondernomen
Gebeurtenis: maken van PE-bestand: d:\eve\launcher\ evelauncher.exe (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:7380) Geen actie ondernomen
Gebeurtenis: start van proces: d:\ccp\eve\sharedcache\ updater.exe, PID:7380 (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:7380) Geen actie ondernomen
Gebeurtenis: start van proces (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:8952) Geen actie ondernomen
Gebeurtenis: maken van PE-bestand: d:\eve\launcher\ qt5concurrent.dll (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:8952) Geen actie ondernomen
Gebeurtenis: start van proces: d:\ccp\eve\sharedcache\ updater.exe, PID:8952 (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:8952) Geen actie ondernomen
____________________________
Vingerafdruk van bestand - SHA:
Niet beschikbaar
Vingerafdruk van bestand - MD5:
Niet beschikbaar
I will admit that my dutch is non-existent, so I'm not going to comment to much on the log. However, we've already contacted Norton about this issue. I would also look to white-list the folders where your launcher is installed as well as the shared cache folder.
CCP Maxwell - QA Engineer - Team RnB
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CCP Maxwell
C C P
C C P Alliance
82
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Posted - 2015.11.20 12:57:57 -
[5] - Quote
Net7 wrote:CCP Phantom wrote:Known issues- Launcher does not have a unique icon the task bar.
- Launcher doesn't currently work with AMD Crossfire setup's.
Fixed that for you CCP Phantom, since I was ignored it seems back on 10/8/2015 https://forums.eveonline.com/default.aspx?g=posts&m=6086756#post6086756
Once again, I turn my Crossfire setup off, and the launcher works without issue... Maybe you will catch it this time?
Hey!
I cannot reproduce this on our Crossfire setup. I have tried both Windows 7 and Windows 10, with AMD driver package 15.201.1151-150821a-188665E. I'd be curious to know if you still have this issue?
CCP Maxwell - QA Engineer - Team RnB
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